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Popular MS Teams Questions

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Popular MS Teams Questions

The DoctorSharePoint staff has traveled the world and gathered the top ten questions that folks have about Microsoft Teams.

I will not keep you in suspense, so here they are (in no particular order)

  1. When will we be able to restrict channels? – The short answer is “it’s coming”.  Microsoft is currently testing private channels internally.  From the information that our DoctorSharePoint staff has been able to gather, Administratos/Team owners will be able to customize what members can see conversations and files shared in a channel. They will also be able to limit who can actively participate in the channel as well as limit who can see the channel.
  2. What are the best practices for Teams governance? – This is a great questions because everyone should be concerned about governance in all areas of Office 365.  First of all, Microsoft Teams has tools available to limit how teams are named, who can create teams and how teams are classified.  Team group naming is also related to Office 365 groups.  Best practice is to enforce a corporate naming strategy for Office 365 groups and Team names.  If possible, a worthwhile activity would be to conduct interactive onboarding with an early adopter project team and allow them to select their own team names.  This will give administrators an idea on how employees relate their projects to team names.  You can use this information to create the corporate naming policy.
  3. Can I add guests to my Team? – The answer is Yes!  Owners can configure their team to allow members to collaborate with people outside of your organization.  Your Teams Administrator will first need to configure the tenant setting to allow guest access.
  4. What is the difference between external access and guest access? – Great question.  Guest access is given to individual users for a particular item (document, site, Team, etc.).  External access gives access to an entire domain.
  5. Is Teams available for on-prem environments? -  Teams is not available for on-prem only environments.  Users need to have access to Exchange Online and Office 365 Groups.
  6. How do I configure Direct Routing in Microsoft Teams? -  For the others in the room, Direct Routing gives clients the ability to use a Phone System with just about any telephone carrier.
    • First, you need to pair the Session Border Controller (SBC) to the Direct Routing capability
    • Next, you need to enable users for the Direct Routing Service.
    • Finally, set Microsoft Teams as the preferred calling client for users.
    • Follow this Microsoft guide for more information on how to configure this service
  7. Why should I move from Skype for Business to Teams? – Because Teams is awesome!  No, really, first of all Microsoft will be phasing out Skype for Business at some point in 2019, so administrators should begin planning for the change as soon as possible.  Also, today, users are used to collaborating a whole lot more than in the past and Microsoft Teams is designed from the ground up to integrate collaboration and communication all in one product.  Here are some useful Microsoft links to help ensure a successful transition to Teams:
  8. I have existing SharePoint sites; can I bring then into Teams? – Yes!  You can connect existing SharePoint team sites to Microsoft Teams.  Microsoft is currently working on a one-click solution to enable this, but what you can do today:
    • Add SharePoint document libraries as tabs in Teams
    • Add SharePoint lists and pages as tabs in Teams
    • Use the SharePoint News connector to have SharePoint team news go from SharePoint to the Teams conversation tab
    • Add full SharePoint team and communication sites as tabs in Teams
    • Create a Microsoft Team from SharePoint
  9. What kind of training is available for Microsoft Teams? -  Microsoft has documentation to help facilitate adoption and basic Teams functionality.  Here are some resources:
  10. We have many firstline workers, do we need a separate app? – Microsoft has a tool called Shifts and this tool is available in Microsoft Teams.  Shifts is a schedule management tool that allows managers to plan and create shift schedules.  For more about how Teams supports firstline workers please visit this link:

Questions? Please send your questions or make an appointment today for a consult via email to

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